Terms

Delivery

 

We will have the delivery of your flower order same day if placed with us by 11am from Monday through to Friday. Saturday flower deliveries must be placed on Friday.  To all business addresses we will deliver before 5pm.  Any orders that are unable to be delivered on the same day as received will be delivered on the next working day.  Late delivery does not entitle the purchaser to cancel the order. 

 

Wrong Address

 

If we identify that we have been given an incorrect address we will attempt to contact the recipient to clarify the correct address.  We will then contact the customer to discuss re-delivery.  Any further costs incurred will be the responsibility of the customer and must be paid prior to re-delivery.

 

Please use the following Postcode List as a guide to help you with your Gold Coast Flower Delivery when you are getting your delivery quote in the cart checkout.  Order online or give us a call-- Flowers at the Door deliver flowers to Gold Coast suburbs listed below! 

  

Suburb                                     Postcode

 

Allamanda Private Hospital      4215

 

Arundel                                     4214

 

Ashmore                                   4214

 

Australia Fair                            4215

 

Benowa                                    4217

 

Bond University                        4226

 

Broadbeach                              4218

 

Broadbeach Waters                  4218

 

Bundall                                      4217

 

Burleigh Heads                         4220

 

Burleigh Town                           4220

 

Burleigh Waters                        4220

 

Carrara                                     4211

 

Chevron Island                         4217

 

Chirn Park                                4215

 

Clear Island Waters                 4226

 

Coolangatta                             4225

 

Coombabah                             4216

 

Coomera                                  4209

 

Currumbin                                4223

 

Currumbin Valley                     4223

 

Currumbin Waters                   4223

 

Eagleby                                   4207

 

Elanora                                    4221

 

Gaven                                      4211

 

Gilston                                     4211

 

Gold Coast University Hospital    4214, 4215

 

Guanaba                                 4210

 

Helensavale                            4212

 

Highland Park                         4211

 

Hollywell                                  4216

 

Holmview                                4207

 

Hope Island                            4212

 

Isle Of Capri                           4217

 

Jacobs Well                            4208

 

John Flynn Private Hospital   4224

 

Labrador                                 4215

 

Maudsland                              4210

 

Main Beach                             4217

 

Mermaid Beach                       4218

 

Mermaid Waters                     4218

 

Merrimac                                4226

 

Miami                                     4220

 

Molendinar                             4214

 

Monterey Keys                      4212

 

Mount Nathan                       4211

 

Mudgeeraba                         4213

 

Nerang                                  4211

 

Nobby Beach                       4218

 

Ormeau                               4208

 

Ormeau Hills                       4208

 

Oxenford                             4210

 

Pacific Fair                          4218

 

Pacific Pines                       4211

 

Palm Beach                        4221

 

Paradise Point                    4216

 

Parkwood                           4214

 

Pimpama                            4209

 

Pindara Private Hospital     4217

 

Q Superstore                      4218

 

Reedy Creek                      4227

 

Robina                                4226

 

Robina Hospital                 4226

 

Robina Town Centre          4226

 

Runaway Bay                     4216

 

Sanctuary Cove                  4212

 

Sorrento                              4217

 

Southport                            4215

 

Southport Park                   4215

 

Stapylton                            4207

 

Studio Village                     4210

 

Surfers Paradise                4217

 

Tallai                                   4213

 

Tallebudgera                      4228

 

Tallebudgera Valley           4228

 

The Tweed Hospital           2485

 

Tugun                                 4224

 

Tugun Heights                    4224

 

Tweed Heads                     2485

 

Tweed Heads South          2485

 

Upper Coomera                 4209

 

Varsity Lakes                     4227

 

West Burleigh                    4219

 

Windaroo                           4207

 

Willow Vale                        4209

 

Wongawallan                     4210

 

Wonglepong                       4275

 

Worongary                          4213

 

Yarrabilba                           4207

 

Yatala                                  4207

 

 

Nobody Home

 

If the recipient is not present at the time of delivery, our couriers will leave the flowers in a safe location with a calling card in the letterbox or reception area (at courier discretion).  If the courier is unable to leave the order for any reason (eg. deemed unsafe), we will phone the recipient to make alternative arrangements.  Any further costs incurred will be the responsibility of the customer and must be paid prior to redelivery.

 

National Orders

 

If alternative arrangements have been necessary and further payment is required we will contact the customer initially by phone and failing that by email.  

 

International Orders

 

If alternative arrangements have been necessary and further payment is required we will contact the customer by email. 

 

Timed Deliveries

 

Flowers At The Door will make every attempt to accommodate your request, but timed deliveries cannot be guaranteed.   Late delivery does not entitle the purchaser to cancel the order. 

 

Public Holidays

 

Flowers At The Door is closed on public holidays.  Your order will be executed the following business working day.

 

Pricing

 

All prices on our website include the appropriate taxes.

 

Items with Alcohol

 

Delivery items with alcohol are subject to Queensland liquor laws.  You must be 18 years or older to order or receive alcoholic beverages.  Other licensing or delivery restrictions apply.

 

Cancellations 

 

Cancellations can be accepted up to 24 hours prior to the delivery date and we will provide a full refund.  Flowers At The Door are unable to offer any refund on the day of delivery as the flowers and gifts will already be in preparation or transit.  To make any changes to orders please call 07 5665 8658 or 0413 145 114, alternatively email admin@flowersatthedoor.com.au  A direct response from us is the only confirmation of receipt of your request that we will accept.

  

Disclaimer

 

Flowers At The Door makes every effort to ensure that the information about our flowers, containers and gift products that you choose on this site is current, accurate and complete.  We do not guarantee that all flowers, containers and gift products that are in the image will be available.  We reserve the right to substitute similarly styled and valued items for items that may become unexpectedly unavailable.  Flowers At The Door may change the content or services described in this site at any time without prior notice.  If you would like to verify the content/stock availability you may do so by emailing us prior to ordering on admin@flowersatthedoor.com.au 

 

Privacy Policy

  

Flowers At The Door values your privacy and is committed to ensuring that your information remains confidential.

  

Flowers At The Door collects information from the customer so that we can successfully provide you with our services and products.  Information we require can include the full name of the customer, recipient, email address, invoices address, delivery address, contact phone numbers and credit card details.

 

Flowers At The Door will not disclose any personal information to a third party who is not involved in the preparation and/or delivery of the product unless authorised to do so or required by law.

 

Code Updates 

 

Flowers At The Door may from time to time update this policy.  Amendments to this policy will be posted on this page.

 

Contacting Us 

 

If you have any questions about our privacy policy or dealings with www.flowersatthedoor.com.au, contact admin@flowersatthedoor.com.au 

 

Online Security

  

Flowers At The Door is committed to ensuring your security when ordering online.  We have technical systems in place to ensure your security when providing your credit card details to Flowers At The Door.

  

Returns Policy 

 

If you are not entirely happy with your flowers or a product you have purchased from Flowers At The Door please contact us within 24 hours of receipt of the products so we can best decide the appropriate course of action. 

 

Depending on the circumstances, we are able to offer solutions such as resending the product or resending a different gift of the same value.  This will be determined on a case by case basis at our discretion.  

 

All goods returned to us must be in their original packaging to enable us to assess the cause of the problem.